Parimatch is committed to providing its customers with clear, accessible, and responsive support in connection with the use of its betting and gaming services available at https://computer-und-technik-im-wohnmobil.de. This page sets out the official support channels available to registered users, the scope of assistance provided, and the tools and policies designed to protect customers, including those relating to responsible gambling, data protection, and dispute resolution. Parimatch operates its services in accordance with the licensing and regulatory requirements applicable in the jurisdictions in which it is authorised to offer such services. Users are encouraged to review this page in full before contacting support, as it contains important information regarding the nature and limits of assistance available.
01How to Contact Us
Customers may contact Parimatch customer support through the official support email address, [email protected], or via the dedicated support page at https://computer-und-technik-im-wohnmobil.de/en/support. In addition to email support, live chat assistance is available to registered users and can be accessed directly from the Support page and from the Payment History page. Live chat is provided through Salesforce Chat as the default platform, with Intercom Chat available as an alternative solution depending on account configuration. Parimatch endeavours to respond to all enquiries submitted through these official channels in a timely and professional manner. Customers should note that support requests are only considered valid when submitted through the official channels listed on this page; Parimatch is not responsible for communications sent through unofficial or unverified third-party contact points.
02Scope of Support Assistance
Parimatch support representatives are able to assist customers with account-related matters, including registration issues, identity verification (KYC), profile management, and login difficulties, as well as with general enquiries relating to payments, deposits, withdrawals, and transaction history. Support is also available for questions concerning bonuses, promotions, tournaments, and the use of the loyalty and VIP programmes. Where a matter requires specialised handling, such as a formal complaint or a dispute regarding a wager or payment, customers will be guided through the applicable internal escalation procedure by the support team.
03Responsible Gambling Support
Parimatch recognises its obligation to promote safer gambling practices and to provide customers with practical tools to manage their gambling activity. Customers seeking guidance on responsible gambling, or wishing to apply account-based controls, may do so via the responsible gambling section of the platform, accessible from account settings, or may review the underlying principles at https://computer-und-technik-im-wohnmobil.de/en/responsible-gambling. The following tools are available to all registered customers:
- Einzahlungslimits (Deposit limits)
- Verlustlimits (Loss limits)
- Wetteinsatzlimits (Bet limits)
- Zeitlimits (Time limits)
04Data Protection and Cookie Policy
Parimatch processes personal data submitted by customers, including support-related correspondence, in accordance with its Cookie Policy, available at https://computer-und-technik-im-wohnmobil.de/en/privacy-policy, and applicable data protection legislation. Customers contacting support are advised that certain personal information may be required in order to verify their identity and to process their enquiry effectively. Parimatch takes reasonable technical and organisational measures to safeguard the confidentiality and integrity of customer data shared through support channels.
05Language Availability
In order to accommodate its international customer base, Parimatch provides support and platform content in 34 supported languages. Customers accessing the German-language version of the platform at https://computer-und-technik-im-wohnmobil.de may request support in German or English, subject to representative availability. Parimatch aims to ensure that language differences do not create a barrier to customers seeking timely and accurate assistance.
06Complaints and Escalation
Where a customer is dissatisfied with the resolution provided by the initial support contact, they may request that the matter be escalated to a senior support representative or relevant internal department for further review. Parimatch will make reasonable efforts to address escalated complaints fairly and within a reasonable timeframe, in accordance with its internal complaint-handling procedures and any regulatory obligations applicable to its licensed operations. Customers are advised to retain records of their correspondence with support for reference during any escalation process.