Parimatch ("Parimatch", "we", "us", or "our") is committed to protecting the privacy and personal data of every user who visits or registers on https://computer-und-technik-im-wohnmobil.de (the "Platform"). This Privacy Policy explains what personal data we collect, why we collect it, how it is used, stored, shared and protected, and what rights you have in relation to your data under the EU General Data Protection Regulation (GDPR) and other applicable data protection laws. Parimatch is operated under license number [LICENSE NUMBER — TO BE INSERTED BY LEGAL/COMPLIANCE TEAM] issued by [REGULATOR/JURISDICTION — TO BE INSERTED], by [LEGAL ENTITY NAME — TO BE INSERTED]. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
011. Scope of This Policy
This Privacy Policy applies to all personal data processed by Parimatch in connection with your use of the Platform, including account registration, deposits and withdrawals, sports betting and casino gameplay, customer support interactions, marketing communications, and your general browsing activity on our website and mobile applications.
022. What Personal Data We Collect
We collect personal data that you provide directly to us, data generated through your use of the Platform, and data obtained from third parties for verification purposes.
- Identity data: full name, date of birth, nationality, government-issued ID documents (for KYC verification)
- Contact data: email address, phone number, residential address
- Account data: username, password (encrypted), account preferences, currency selection
- Financial data: payment method details, deposit and withdrawal history, transaction records
- Technical data: IP address, device identifiers, browser type, operating system, log-in timestamps
- Usage data: betting history, game activity, session duration, pages visited
- Communication data: records of correspondence with our support team via email or live chat
033. Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so under Article 6 of the GDPR, including: performance of the contract between you and Parimatch (account operation, bets, payments); compliance with legal and regulatory obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements, and responsible gambling obligations; our legitimate interests in preventing fraud, ensuring platform security, and improving our services; and your consent, where required, for example for marketing communications or the use of non-essential cookies.
044. How We Use Your Data
Personal data is used to: create and manage your account; verify your identity and age in accordance with KYC obligations; process deposits, withdrawals and bets; detect and prevent fraud, money laundering and unauthorized activity; provide customer support; comply with applicable gambling regulations and reporting obligations; operate responsible gambling tools such as deposit, loss, bet and time limits; and, where you have given consent, send you promotional communications about tournaments, bonuses and platform updates.
055. Data Sharing and Third Parties
We may share your personal data with regulatory and licensing authorities, law enforcement bodies where legally required, payment service providers to process transactions, identity verification providers to complete KYC checks, IT and hosting service providers who support our platform infrastructure, and professional advisers such as auditors or legal counsel. We do not sell your personal data to third parties for their own marketing purposes.
066. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Platform, remember your preferences, analyze site usage, and, with your consent, deliver relevant marketing content. You can manage or withdraw your cookie consent at any time through your browser settings or our cookie consent tool. For full details, please see our Cookie Policy.
077. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, regulatory or reporting requirements such as those imposed by anti-money laundering legislation. Where data is no longer required, it is securely deleted or anonymized in accordance with our internal data retention procedures.
088. Your Rights Under the GDPR
If you are located in the European Economic Area, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data, subject to legal and regulatory retention obligations; restrict or object to certain processing activities; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details in the Contact section below.
099. Responsible Gambling and Data Protection
As part of our commitment to responsible gambling, we process certain personal data to operate self-protection tools that allow you to manage your play. These tools rely on your account and activity data to apply limits accurately and to identify patterns that may indicate a need for additional support.
- Deposit limits (Einzahlungslimits)
- Loss limits (Verlustlimits)
- Bet limits (Wetteinsatzlimits)
- Time limits (Zeitlimits)
1010. International Data Transfers
Where personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to jurisdictions recognized as providing an adequate level of data protection.
1111. Data Security
We implement appropriate technical and organizational measures, including encryption, access controls and regular security assessments, to protect your personal data against unauthorized access, loss, misuse or alteration. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.
1212. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any material changes will be communicated to you through the Platform or by email, and the updated policy will be effective from the date of publication.
1313. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data protection rights, please contact our support team at [email protected] or visit our Support page at https://computer-und-technik-im-wohnmobil.de/en/support. You may also refer to our Cookie Policy above and our Responsible Gambling Principles at https://computer-und-technik-im-wohnmobil.de/en/responsible-gambling for related information.